You are here:
  1. Home
  2. esim rsp user manual >> troubleshooting

Profile Download Failure

  1. Query the specific explanation of the error cause for the profile.
  2. Please refer to the provided table for optimization solutions and conduct a comprehensive investigation accordingly.
Error Reason Solution
EID does not match the expected value The AC is already installed and bound to the device, preventing its use on other devices. Tell the subscriber that the profile is already bound with another device, and ask the subscriber to check if he scanned the wrong QR code.
The maximum number of retries for the Profile download order has exceeded Prompt will be displayed when the number of eSIM downloads reaches the Max-attempt value set in the configuration.
  • Send a new AC
  • Increase the number of max-Attempt and regenerate AC
The maximum number of successes for the Profile download order has exceeded Prompt will be displayed when the number of eSIM downloads reaches the Max-redownload value set in the configuration.
  • Send a new AC
  • Increase the number of max-redownload and regenerate AC
Profile has not been released AC already bound to the device (EID value present the in details popup)
  • Send a new AC
END_USER_REJECTION User manually cancels the download process
  • Retry download
The profile-related transaction has been authenticated Network issue Mobile-related program interruption Too many codes to download
  • Retry download
  • Switch network
  • Restart device
  • Delete some profiles on the phone
User feedback they can not download, but there is no download log or download error record Network issue Mobile-related program interruption
  • Retry download
  • Switch network
  • Restart device

CONTACT US

  • Add: 1601 Bld. A, MCC Grand Intl. Plaza, No.66 XiangTai Road, Shijiazhuang, Hebei, China
  • Tel: +86-311-67596061
  • Skype: Eagleflycc
  • Fax: +86-311-67596061-8008
  • Email: [email protected] [email protected]

PRODUCTS

    Welcome to Shijiazhuang EagleFly Card Co., LTD, a leading provider of world-class products and technology solutions for the telecommunications industry.
    Founded in 2008 and located in Shijiazhuang, China, Hebei EagleFly has established strong relationships with both customers and suppliers to deliver the highest quality products for this fast evolving business sector. With our efforts directed primarily at network telecom operators in Africa, Asia and the Middle East, our expert knowledge and experience of this sector ensures we source and fulfill the right product... more>>
Copyright © 2026 Shijiazhuang EagleFly Card Co., LTD All Rights Reserved.