Error

Reason

Solution

EID does not match the expected value

The AC is already installed and bound to the device, preventing its use on other devices.

Tell the subscriber that the profile is already bound with another device, and ask the subscriber to check if he scanned the wrong QR code.

The maximum number of retries for the Profile download order has exceeded

Prompt will be displayed when the number of eSIM downloads reaches the Max-attempt value set in the configuration.

Send a new AC

Increase the number of max-Attempt and regenerate AC

The maximum number of successes for the Profile download order has exceeded

Prompt will be displayed when the number of eSIM downloads reaches the Max-redownload value set in the configuration.

Send a new AC

Increase the number of max-redownload and regenerate AC

Profile has not been released

AC already bound to the device (EID value present the in details popup)

Send a new AC

END_USER_REJECTION

User manually cancels the download process

Retry download

The profile-related transaction has been authenticated

Network issue Mobile-related program interruption Too many codes to download

Retry download

Switch network

Restart device

Delete some profiles on the phone

User feedback they can not download, but there is no download log or download error record

Network issue Mobile-related program interruption

Retry download

Switch network

Restart device